Delivery & Returns
SHIPPING POLICY
We only accept orders for delivery to addresses in a country or countries indicated on the respective product page. Unless otherwise agreed, we do not ship to pick-up points or to post office boxes.
If you are located in a country where we do not currently ship to, please email contact@boghossianjewels.com for further assistance.
For the shipment of ordered products, we use the services of FedEx and other couriers that specialize in shipping high value products. Delivery signatures are required for orders outside of Switzerland. We process your orders from Monday to Friday (excluding holidays). As soon as your payment is received in our bank account, your product will be dispatched within two working days. We are not responsible for any delays caused by destination customs clearance processes.
Upon your request, pick-up of the ordered products at one of our boutiques may be offered free of charge.
RIGHT TO RETURN
Boghossian grants you a voluntary right of return for all product purchases on our e-boutique. If you wish to exercise the right of return, please contact our return services within 14 days from the date of receipt of any product by email returns@boghossianjewels.com or by Whatsapp +44 (0) 7920 480845. The precondition for exercising the right of return is that you have worn the products merely to try them on, as in a store, and that you send the products back comprehensively, in mint condition, with all protective materials in place and tags and stickers attached to them (if applicable) and in the original packaging (incl. all accessories and documents).
Our return services will contact you within two working days to coordinate the return shipment via one of our logistics partners. Boghossian will bear the shipping costs of your return to Boghossian including the costs related to freight, shipping, and packaging, but not export, transit and import duties and customer taxes, if any.
Jewels that have been purchased through our e-boutique may only be returned via the Boghossian e-boutique return process, in accordance with the Conditions of Sale.
If you wish to return your Boghossian jewel, please follow these steps:
- Send an email to returns@boghossianjewels.com or a Whatsapp message to +44 7920 480845 within 14 days of receiving your package. Boghossian Return Services will make sure the return can be carried out following the Conditions of Sale.
- Complete the return form included in the package, listing your personal details as well as the return number issued by Boghossian Return Services.
- Place the jewel in its original box and package, making sure the jewel is well secured. Include the return form, a copy of the invoice and all other documents that were included in the parcel.
- Close the white box using the adhesive band and place it inside the brown carton box. Stick the prepaid return label on the brown carton box and tape this box securely.
CONDITIONS OF SALE
Boghossian will make sure that the returned jewel complies with the conditions of returns and exchanges policy and then proceed with the applicable refund or exchange.
The piece(s) must be returned in perfect condition, unused, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Boghossian box and delivery package, including all original forms and documents.
If the piece(s) do not meet our quality control standards, we will refuse the return, and the piece(s) will be returned to you. If the piece complies with our quality control standards, we will proceed with the applicable refund or exchange.
As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, the piece(s) will go through quality control. Once this is approved, you should receive your refund within 7 business days.
PLEASE MAKE SURE TO REVIEW THESE FOLLOWING CONDITIONS BEFORE RETURNING YOUR JEWEL:
- You must contact Boghossian Return Services within 14 days of receiving your parcel.
- Your jewel must be returned within 5 working days from the day you received your return number. Boghossian Return Services will arrange the pick-up for you on the agreed date with a secure carrier. Please include all relevant documents which were in the original parcel, along with the return form completed.
- Please include all relevant documents which were in the original parcel, along with the return form completed.
- As soon as we receive your returned piece, we will process your refund request. You will first receive a return confirmation notification. Then, Boghossian will inspect the jewel and make sure that the Conditions of Sale were well respected. Upon approval, Boghossian shall proceed with the requested refund which you should receive within 7 business days.
- Make sure to use the prepaid label that was provided for you in the original parcel. Please make sure to retain proof of shipping and to return the jewel via the same supplier that delivered it.
Please note that we operate on boutique working hours, from Monday to Friday: 10 am to 5:30 pm (GMT). All orders/returns requested outside that time frame will be fulfilled the following working day. Thank you for your understanding.
EXCHANGES
You may return a jewel purchased through our e-boutique in exchange with another Boghossian jewel also available through our e-boutique. The return/exchange must comply with our returns conditions and conditions of sale listed above.
The sale of the returned product will be cancelled and refunded and an order for the desired new product will take place.